Health Savings Account

PayFlex is both the administrator and custodian for the PayFlex HSA solution. This Communication Materials Guide provides an overview of migration-related and ongoing educational materials that are available to you and your employees.

 

Communication Type Who receives this? Delivery Method Sample Documents
Frequently Asked Questions (FAQ)

PayFlex sends communication to Chase Bank members during migration to Citibank (PayFlex Administrator)

Emailed when email address is known, or mailed Frequently Asked Questions (FAQ) (word.doc)
Member Transition Letter

PayFlex sends communication to Chase Bank members during migration to Citibank (PayFlex Administrator)

Emailed when email address is known, or mailed Member Transition Letter (PDF)
Migration Welcome Letter

PayFlex sends communication to Chase Bank members during migration to Citibank (PayFlex Administrator)

Emailed when email address is known, or mailed Migration Welcome Letter (PDF)
Welcome Letter

PayFlex begins Customer Identification Process (CIP) within one business day from receipt of application. If application passes CIP, PayFlex sends welcome letter within 10-14 calendar days

Emailed when email address is known, or mailed Welcome Letter (PDF)
Debit Card Carrier

If application passes CIP, PayFlex sends Debit Card within 10-14 calendar days to worksite employee

 

Mailed Debit Card Carrier (PDF)
Employee Verification  Letter One

If application does not pass Customer Identification Process (CIP), PayFlex sends first CIP letter to worksite employee within 3 calendar days

Mailed Employee Verification Letter One (PDF)
Employee Verification  Letter Two

PayFlex sends second CIP letter to worksite employee if no response within 30 calendar days to first letter

Mailed Employee Verification Letter Two
Employee Verification  Final Letter

PayFlex sends final CIP letter to worksite employee if no response within 30 calendar days to second letter. If no response within 30 calendar days to final CIP letter, account is closed and funds are returned to TriNet (90-day CIP)

Mailed Employee Verification Final Letter (PDF)
Vetting Success Confirmation

When application in CIP passes, PayFlex sends confirmation letter within 10-14 calendar days to worksite employee

Emailed when email address is known, or mailed Vetting Success Confirmation (PDF)
Communication Type Description Delivery Method Sample Documents
HSA Overview
  • HSA Flyer

  • HSA Quick Reference Guide
Available on the Microsite HSA Flyer (PDF)

HSA Quick Reference Guide (PDF)
HSA Investment
  • Investments Flyer

  • Investments Quick Reference Guide

  • Mutual Fund Listing
Available on the Microsite Investments Flyer (PDF)

Investments Quick Reference Guide (PDF)

Mutual Fund Listing (PDF)